Frequently Asked Questions
Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to myportrilux@gmail.com
PRODUCTS
Metal Prints represent a new art medium for preserving photos by infusing dyes directly into specially coated aluminum sheets. Your images will take on a magical luminescence. You've never seen a more brilliant and impressive print! Colors are vibrant and the luminescence is breathtaking.
Metal Prints are waterproof, UV resistant, and made from 100% recyclable aluminum. Images are transferred using dye sublimation processing which makes your image a permanent part of the aluminum sheet to create an extremely durable product!
Metal Prints are the longest lasting photo medium. They last three times longer than high quality photo paper under glass. You can dust or clean them with a lint free or microfiber cloth.
MetalPrints without any mounting options are .43 mm thick.
High Gloss - Our most brilliant, vibrant and spectacular surface with a pure white base, accurate colors
Metal Prints on our standard surfaces last 2 to 4 times the longevity of standard photographic prints, which are archival (meaning they will last 100 years in a moderate climate, away from direct sunlight). If you know your Metal Print will be displayed in direct sunlight, we recommend choosing Performance EXT Metal, which is proven to last 2-3 years in direct sunlight without noticeable fading.
PRICING
Our pricing is competitive, but if you are ordering in high volume, please contact us : myportrilux@gmail.com if you are interested in buying 20+ plus pieces with some details about your business and your project.
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ORDERING
You can upload images from Instagram, Facebook, Flickr, Dropbox, or Google Drive.(JPEG)
You may cancel or amend your order within 24 hours of purchase. We are committed to our customers and want you to be happy. We stand by our product and offer a 100% customer satisfaction guarantee. Just return the product to us undamaged within 30 days, email tracking information to photos.portrilux@gmail.com, and we will gladly refund you.
*NOTE: we do not provide pre-paid shipping packages to send products back to us. You must send back unwanted product at your own expense. We highly recommend shipping your piece (s) back via Fedex/UPS or USPS.
Domestic orders at the moment due to Covid19 takes 5-7 days to produce each custom print.
Most U.S. orders are shipped via USPS, FEDEX or UPS
RETURN POLICY
Contact us with your order number and pictures of the damage. We’ll respond with further instructions.
We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination. We do not accept returns, however if there is damage to your MetalPrint upon arrival, please contact us and we will be happy to work with you on a quick resolution. For more information, please see our Shipping & Returns Policy.
PAYMENT
We accept Visa, Mastercard, Amex, Amazon Pay, and Paypal.
CONTACT
For all press inquiries email: myportrilux@gmail.com and your email will be forwarded to the best person!
Email: myportrilux@gmail.com
U.S. Phone Support: 858-267-7186
Mon.- Fri. 10:00 a.m.- 5:00 p.m. Pacific Time