All orders will receive a tracking number via email once the order has been processed and shipped.
Portrilux currently ships with United States Postal Service (USPS) OR UPS. We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Transit times range from 5 - 7 business days. You will receive a tracking number as soon as your order has been shipped.
We are not able to process any refund or replacement for free and you may need to place the order again.
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly (we’re fast!). Once our warehouse has processed your order, we will be unable to make any changes.
Please note that any orders that have already been packed or shipped cannot be cancelled.