Returns & Satisfaction Guarantee
At Portrilux, your satisfaction is our top priority. While we take great pride in the quality of our products, we understand that sometimes things don't go as planned. That’s why we offer a more flexible return policy to ensure you’re completely happy with your purchase.
- Order Changes & Cancellations: You may cancel or amend your order within 24 hours of purchase. After that, we begin processing your order to ensure a timely delivery.
- Hassle-Free Returns: If you’re not completely satisfied with your purchase, we offer a 30-day return window from the date of delivery. Simply contact us with your order number, and we’ll guide you through the return process. Please note that the item must be returned in its original condition.
- Damaged Prints: In the unlikely event that your prints arrive damaged, please keep all packaging and contact us immediately with your order number. We’ll send you a replacement or offer a full refund, whichever you prefer. All order we ship out are insured and we can help file a claim on your behalf.
Please note: While we do not provide pre-paid shipping labels for returns, we strive to make the return process as easy as possible. If you need to return an item, we recommend using a reliable carrier like FedEx, UPS, or USPS. We’re here to assist you every step of the way.